Let’s get you back on track.
Reach the support team about account access, device coverage, or setting up the Windows client. Sharing a few details up front helps us point you in the right direction.
Help us help you.
When you contact support, include only the details needed to understand your issue. Never send your password or payment credentials.
What should I include in an account request?
Share the email address registered to the account, a short description of what happened, and any error message you see. Do not send your password.
How can I check whether my device is covered?
Open Supported Models and search for the brand or model name. Coverage may vary by model revision and client release, so contact support if you need confirmation.
What if the client download is unavailable?
The download page shows the package currently published by the service team. If no package appears, contact support and ask about the next release.
What information helps with installation questions?
Include your Windows version, the package name, and the client version if it is visible. A screenshot of the error can help, but remove any private account details first.